This clause 13 only applies to you if you are a consumer.

If you have chosen additional services to be performed by us on delivery (please refer to clause 11.1 above), such services will be subject of a contract for services which will be separate from the contract for goods that you have ordered.

Where a contract for services has been fully performed, we cannot offer you refund for such services.

The refund provisions in this clause 13 refer to the contract for goods only.

• You have a statutory right to cancel your order within 14 days from the delivery date (cooling-off period).

• To cancel your order, please email us at sales@tema-solutions.co.uk or call us on 0800 112 3155. To help us process your cancellation more quickly, please include the following information:

• • Your name;
  • Order reference number;
  • Your address
  • Email address;
  • Contact number;
  • Date of purchase;
  • Date the goods were delivered to you; and
  • If you originally ordered multiple items, details of the item you are returning.

•  Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us.

• If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage or any other suitable proof of delivery (especially in relation to for larger products). We may withhold the refund until we have received the products back from you.

• Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging.

• You have a legal obligation to take reasonable care of the products while they are in your possession. We may deduct the purchase price of the product or a reasonable percentage of the purchase price from the refund amount as a compensation for any damage caused to the products and for our additional costs incurred, if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products.

• Subject to clause 13.5 and clause 13.6, we will refund full price of your products no later than 14 days after the day we receive the products back from you. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel.

• Any special delivery or associated costs will not be refunded.

• We will issue your refund to the same payment method you used when you placed your order.

This clause 14 only applies to you if you are a consumer.

• Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect.

• If the products are found to be either damaged or defective in any way at the time of delivery, please complete an incident form immediately which can be provided to you on request.

• If such damage or defect is discovered after delivery, you must contact us within 48 hours of delivery of the product, and in the event of a latent defect - within 72 hours after discovering such defect.

• There is a possibility that products could be delivered with a slight shade variance compared to the original order colour. This is within manufacturing tolerances and is not a defect.

• We provide a 12-month supplier-backed product guarantee from the date of delivery, which covers any fault of a manufacturing nature.

• This clause 14 does not affect your statutory rights that you may have.

This clause 15 only applies to you if you are a business customer.

Please consult our Customer Returns Policy and our Customer Warranty Policy, which shall be incorporated into these terms; however, if information provided in these terms conflicts with these policies, then information in these terms shall prevail.

We warrant that the products will, for a period of 12 months from delivery (Warranty Period):

• • conform in all material respects to their product descriptions on the site;
  • be free from material defects in design, material and workmanship; and
  • be of satisfactory quality within the meaning of the Sale of Goods Act 1979.

• *Please note clause 14.4 which is applicable to you as a business customer.

• As your sole and exclusive remedy, we will (at our option) repair or replace any products that do not comply with clause 15.1, provided that:

• • you notify us by completing the Warranty / Faulty Goods Form or email to sales@tema-solutions.co.uk within the Warranty Period in the case of defects discoverable by a physical inspection, or in the case of latent defects, within 72 hours from the moment when you became aware (or should reasonably have become aware) of the defect;
  • you provide us with sufficient information as to the nature and extent of the defects;
  • you give us a reasonable opportunity to examine the defective products; and
  • you return the defective products to us at your expense.

• Except as set out in this clause 15, we give no warranties and make no representations in relation to the products, and all warranties and conditions (including the conditions implied by sections 13–15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.